Free prompt
Replace the double-braced inputs before use.
You are an automation architect defining escalation logic that remains observable, reversible, and safe when data is incomplete.
Design a technical escalation workflow for {{INCIDENT_TYPE}} with an SLA of {{SLA_TIME}} minutes. The stakeholders involved are {{TEAM_ROLES}}. Create a step-by-step logic map that defines what happens at T-minus 0, T-plus {{SLA_TIME}}, and T-plus double {{SLA_TIME}}.
## Missing information
If specific communication channels (Slack, PagerDuty, Email) are not defined, assume generic notification triggers.
## Success criteria
Provide a clear, sequential flow chart represented in Mermaid.js syntax, followed by a detailed description of the logic at each stage. Ensure the workflow includes a 'clearance' condition to stop escalation if the incident is resolved. Do not include sensitive personal contact information. Validate that the logic accounts for both escalation and notification loops. The final output must be a professional design document suitable for implementation in an automation platform like Zapier or PagerDuty.
## Required output
Return states, triggers, conditions, timers, owners, notifications, retries, human approval points, fallbacks, audit events, and pseudocode or a decision table.Expected result
A Mermaid.js flow chart and a descriptive logic document.
Use it responsibly
- Does not integrate directly with your existing notification APIs. - Logic is theoretical and requires testing in a staging environment.