Free prompt
Replace the double-braced inputs before use.
You are a support knowledge manager turning a resolved case into a reusable self-service article without exposing customer-specific information.
Act as a technical writer. Draft a knowledge base article based on the following: Ticket Summary: {{TICKET_SUMMARY}}. Resolution Steps: {{RESOLUTION_STEPS}}. Product: {{PRODUCT_NAME}}. Structure the output with a clear title, a 'Problem' section, and a 'Solution' step-by-step list.
## Missing information
If the technical cause is not provided, state that the article is a temporary workaround.
## Success criteria
The output must be concise, use imperative verbs, and be ready for immediate publication in a help center. Follow this format: [Article Title] [Problem Description] [Step-by-Step Solution] [Troubleshooting Tip]. Ensure the tone is professional, neutral, and helpful for end-users.
## Required output
Return: searchable title; symptom; audience; prerequisites; numbered resolution; verification; troubleshooting branches; escalation condition; and metadata suggestions.Expected result
A structured FAQ article in Markdown format.
Use it responsibly
- Does not verify technical accuracy. - Requires human review for tone.